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10 Most Popular Questions You Ask About Gululu

Greetings Gululu Fans!

It’s already been an amazing year for all of us at Gululu.  We’re proud to say our launch on Amazon Exclusive is a success! More kids than ever are learning healthy hydration habits, and- thanks to our partnership with Generosity.org– for every Gululu bottle sold you will be providing clean drinking water for life, to a child in a developing country. 

At Gululu, caring is one of our core values, and with greater notoriety from Amazon Exclusive comes greater responsibility to serve our loyal fans and clients.   In our efforts to care, we’d like to share with you some common questions from Gululu users, as well as share some useful information.

1) Where can I buy a Gululu bottle?

For people in America, it’s easy!  Just find Gululu on Amazon.com and make your order, or go to our website, mygululu.com, and shop to your heart’s content! For China, just go to mygululu.com, and all your Gululu dreams can come true! For all other countries leave your email here.

2) How do I reach Gululu customer care?

This is a great question!  The best way for customers to contact us with problems or inquiries- or to share something you love about your Gululu- is to leave a personal message on our Facebook page, or contact our customer support team at customer-service@bowhead-tech.com; One of our team members will get back to you as soon as possible. Sometimes it might take a bit of time so please be paitient.

3) How do I set up the Gululu app?

Setting up the Gululu app is easy! Just download the app from Google Play or the App store and follow the step-by-step instructions See videos here for Android / IOS. It’s fool proof!  But if you do experience any trouble, don’t hesitate to contact us on Facebook, or send an email to our customer service address above. We’re always happy to help!

4) How do I charge the battery?

The battery is internal, and is charged by simply placing the bottle in the wireless charging dock. A full charge will take about 3 hours, and should last for about two days of regular use and around four days on standby.

5) What is the best practice for longer battery life?

Of course you can charge your Gululu bottle whenever you like, but just like your cell phone, the battery life will be extended when charged with a lower battery level.  

6) How do I choose my kid’s favorite pet?

Yay! You’ve gotten your Gululu and now it’s time to play! After you’ve downloaded the app, you can choose your pet while you set up the app for your child.  But remember, the pet your child chooses will need to be cared for to completion before being able to chose a new pet. This teaches kids a little follow through!

7) How do I join two Gululu bottles together?

And the fun continues! Just take two bottles and shake them together at the same time – watch how it is being done here! You’ll see the animation of both virtual pets seem as if they’re looking for something- that means the bottles are entering the friend-searching mode! It usually takes about ten second for the bottles to find each other and make lifelong friends! If for some reason this doesn’t work try turning off both bottles, restarting them, and then perform the sequence again.  Remember, customer service is always available to help with any problems.

8) How do I bond with my kids by using Gululu?

You can bond with your kids by offering your own rewards for them.  You can see how your kids are doing while you’re at the office, on the bus, or at home. Setting the bottle to school mode or sleep mode is another way parents have a connection to their kids through Gululu. Because all data is uploaded to the cloud, you can have peace of mind anytime knowing your kids are adequately hydrated. Gululu also makes a great conversation topic for kids to talk about around the dinner table!

9) Is the bottle easy to break?

Gululu was designed for kids! So, you can rest assured that with Gululu’s duo-layered protection and ultra durable shock absorption, you are getting a bottle that can take anything you’re kids can throw at it! Unless, of course, they use hammers- Gululu’s are not hammer-proof:-) And remember, be careful not to put your Gululu in the dishwasher, freezer, or microwave as this could cause permanent damage.  Just a simple wash with soap and water is best for cleaning.

10) Is there any auto-update for the bottle?

Yes! At Gululu we are constantly upgrading our app. Turn on the bottle make sure it’s connected to your wifi and place it in the charging dock, the bottle will update automatically.

Spread across four continents, the team members of Gululu are always happy to help!  If you have any other questions about purchasing a Gululu bottle, or have a question about something we haven’t mentioned here, please check out our FAQ section on our site.  There’s really a ton of great information there!

We at Gululu thank you for being a part of our mission to bring hydration health to kids around the world, and hope you are all having an amazing new year!

Wishing you health and happiness,

Much love from Team Gululu